Support

Platform browser support and support contact information.

Table of Contents

1. What browser versions does the platform support?
2. What if I have technical questions?
3. How do I contact Technical Support?

What browser versions does the platform support?

The platform supports the following web browsers:

• Mozilla Firefox 5.0+
• Internet Explorer 8.0+
• Google Chrome 13+
• Safari 4+

Note: If you are currently using an unsupported browser, it is recommended that you upgrade your browser to one of the supported versions to ensure optimum performance of the platform.

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What if I have technical questions?

The following approaches can be used to resolve technical questions:

• Most technical questions can be addressed by posting discussions or tickets on the Boards of the respective API or app.
• You can query the site using the Support / Knowledge base search function on the Learn More page.
• For questions relating to the user interface for your site, or your user permissions, contact your Site Administrator.
• If you are a Site Admin and have questions about the platform, you can submit an email to Technical Support. See How do I contact Technical Support? below.

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How do I contact Technical Support?

If you are a platform user and need technical support relating to an API, contact the API Admin. For all other support issues relating to the platform, contact your Site Admin.

If you are a Site Admin and need to contact Technical Support, submit an email to [email protected].

When sending a support query, please provide the following information:

• Your name
• Email address
• Subject
• As much information as possible regarding your question.

You'll receive an acknowledgment email and one of our support staff will contact you.

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