User Accounts

Manage user accounts for platform users, including activating, disabling, and deleting accounts.

Table of Contents

1. How do I manage user accounts in the platform?
2. Who can manage user accounts?
3. How do I activate a user account?
4. How do I disable a user account?
5. How do I delete a user account?
6. What user account status displays for Administrator invitations?
7. How do I search for a user account?

How do I manage user accounts in the platform?

The Site Administration > Users page provides a user management interface that allows a Site Administrator to manage user accounts in the platform.

Overview:

• The List of Users page displays a listing of users who have signed up to the platform.
• Each user account can have a status of pending validation, registered, invited, or disabled.
• A Site Administrator can activate or disable user accounts of platform members.
• Each user account displays Name/Email, Status, Last Login, number of APIs, Apps, Groups, and Posts, and Actions (Activate and Enable).
• A Site Administrator can perform a free text search to target a specific user account.

List of Users Page

The Site Administration > Users section includes a List of Users page that provides a summary listing of user account details, statistics about platform activity, and actions that a Site Administrator can apply to a user account. The account information is presented in a column format. Each column can be sorted in ascending or descending order.

The following table provides a description of each page element.

Field	Definition
Avatar	Displays the avatar (icon) assigned to a user account.
Name / Email	Displays the username and email address associated with a user account.
Status	Displays the current status of a user account. Status options include pending validation, registered, invited, or disabled.
Last Login	Displays the date and time a user last logged on.
APIs	Displays the number of APIs a user is the Administrator of.
Apps	Displays the number of Apps a user has added to the platform.
Groups	Displays the number of groups a user is a member of.
Posts	Displays the number of posts a user has added to the Dashboard, App Board, or API Board.
Actions	drop-down menu that displays actions that can be applied to a user account. Supported actions include Activate and Disable.

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Who can manage user accounts?

Only Site Administrators can access the Site Administration > Users page and manage user accounts.

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How do I activate a user account?

When a Site Administrator activates a user account, the following rules apply:

• When an account is activated it displays a registered status and a platform member can log into the platform via the Login page.
• For new accounts, when a user creates an account and becomes a platform member, their user account is automatically added to the platform and displays in the Site Administrator > Users section with a pending validation status.
• A user can activate their account by validating their account via the platform signup email or the Site Administrator can activate account by selecting Activate from the drop-down menu in the Actions column. After an account is validated, the account status is registered.
• If an account has been disabled, the Site Administrator can enable the account by selecting Activate from the drop-down menu in the Actions column.
• Note: When you select an account action it is applied immediately to the account, but it may take up to five minutes to refresh the status in the UI.

To activate a user account:

1. Navigate to Site Administration > Users.
2. On the List of Users page find the user account you would like to activate. If the account is available to be activated the Action drop-down will display Activate.
3. Select Activate from the drop-down menu.
   • If the user account status is pending validation, this indicates that it is a new account activation. You will receive a message indicating that the signup request has been approved.
   • If the user account status is disabled, this indicates that it is an existing account reactivation. You will receive a message indicating that the account has been enabled.

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How do I disable a user account?

When a Site Administrator disables a user account, the following rules apply:

• When an account is disabled a member is not allowed to log into the platform. When a login attempt is made the Login page displays "The account has been disabled."
• The Site Administrator can disable an active user account by selecting Disable from the drop-down menu in the Actions column.
• Note: When you select an account action it is applied immediately to the account, but it may take up to five minutes to refresh the status in the UI.

To disable a user account:

1. Navigate to Site Administration > Users.
2. On the List of Users page find the user account you would like to disable.
3. Select Disable from the drop-down menu.
   • You will receive a message indicating that the account has been disabled.

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How do I delete a user account?

When a user account is deleted, the account is removed from the platform along with associated apps, APIs, posts or other artifacts.

To delete a user account:

1. Navigate to Site Administration > Users.
2. On the List of Users page find the user account you would like to disable.
3. Select Delete from the drop-down menu and accept the delete confirmation message.

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What user account status displays for Administrator invitations?

Existing users who have received invitations to become platform administrators are assigned a status of invited. After the user has accepted the invitation, the status changes to registered.

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How do I search for a user account?

The Search Users text box allows you to perform a full-text search to target user accounts in the platform. Searchable entities include any data that displays in the List of Users page columns.

To perform a search in the List of Users page:

1. Navigate to Site Administration > Users.
2. In the List of Users page, in the search box at the top left, enter search criteria and then click GO.
3. Choose from the search results.

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